1. DEFINITION OF TERMS

1.1 ‘Customer’ is the owner/keeper of the vehicle to be converted.

1.2 ‘Website owner’ is Northern Conversions Ltd.

1.3 ‘Conversion services’ relate to Northern Conversions Ltd carrying out a camper van conversion on a customer’s van.

1.4 ‘Estimate for Work’ is the quote document provided by Northern Conversions Ltd when providing conversion services. It outlines our interpretation of the customer’s needs as well as providing an approximate duration and cost for the project. This document details the parts required to carry out each stage of the conversion project. This document is not exhaustive and is given merely as an indication of what the customer could expect to see in their project.

1.5 ‘Conversion Agreement’ is the contract signed between Northern Conversions Ltd and the customer when providing conversion services. It seeks to acknowledge to all terms laid out hereafter and agree to the commencement of work.

1.6 ‘Payment Agreement’ is a schedule of payments laid out by Northern Conversions Ltd over the duration of the conversion project which is agreed by the customer prior to work beginning.

1.7 ‘Pre-delivery Inspection’ refers to the inspection & Habitation check carried out by Northern Conversions Ltd after the conversion service has been completed and prior to signing the vehicle back over to the customer. You will receive the inspection video through the GlobalWorkshop app (12/24 onwards).

1.8 ‘In Writing’ is defined as any recorded written communication between the customer and Northern Conversions Ltd i.e. e-mails,’ letters, notes, memos etc…

2. CONDITIONS

2.1 All contracts are made with Northern Conversions Ltd

2.2 Deposits for full conversion services are £1000 including VAT unless otherwise specified/ agreed. Deposits are a commitment to buy and are therefore non-returnable.

2.3 All pictures on our website are general and may not relate to a specific part or service.

2.4 Any vehicle, once paid for, is removed entirely at the customer’s risk.

2.5 We make every effort to ensure all services are of the best quality and where possible we aim to give customers photographic updates; however occasionally faulty items are supplied in error. In this case we will arrange the part exchange as long as it is under warranty.

2.6 Please notify us before returning any goods.

3. CONVERSION SERVICES

Pricing

3.1 Prices are not fixed and not guaranteed due to the nature of vehicles past repairs which can be hidden and only reveal themselves once work commences and therefore making fixed price work impossible.

3.2 Prices of new parts are based on catalogue prices available to us at the time of costing and as such are subject to change without notice.

3.3 Northern Conversions Ltd will not be liable for any increase in the costs of parts and reserves the right not to consult the customer if an item has been agreed to be purchased under the original project scope, but the price has increased.

3.4 If a specific part is not available and is needed for the continuation of the project a suitable alternative may be purchased sometimes at varying cost.

3.5 Any significant changes to the pricing of a project will be notified to the customer and agreed by both Northern Conversions Ltd and the customer before any further work will continue.

3.6 Estimates for work are intended to be used as a guide for costing/budgeting and cannot be held as 100% accurate.

Payment agreements

3.7 Payment agreements are binding once the build has been agreed.

3.8 Each deposit is non-refundable and is a commitment to these T’s & C’s.

3.9 Northern Conversions Ltd will not give credit to any customer and all work is paid for in advance

3.10 If a project is cancelled by the customer during the term of the contract no refund on any monies already paid will be given.

3.11 If a project is cancelled by Northern Conversions Ltd due to unforeseen circumstances or un-reconcilable differences between Northern Conversions Ltd and the customer, no refund will be given on any monies already paid.

3.12 Any deviation from the agreement without written agreement from Northern Conversions Ltd will be treated as non-payment.

3.13 A service charge of £150 for every day the payment is missed will be charged as work on the vehicle will cease but the vehicle will kept be in our workshop taking up space that could be used for other business.

3.14 After 5 working days from the date the payment is due, if payment is not received the vehicle will then be removed from the workshop, stored outside, immobilised, wheel clamped and steering locked until the amount is paid, the above-mentioned service charge will still be applicable and accruing. Once outside, Northern Conversions Ltd accepts no responsibility or liability for any damage to the vehicle due to any weather conditions or third-party interference.

3.15 Full payment must be cleared before any vehicle is released from Northern Conversions Ltd

3.16 Northern Conversions Ltd reserves the right to recover any monies owed to them by way of enforcement action, the sale of conversion parts, legal action or sale of the customer’s vehicle. The customer accepts any cost associated by the recovering of late payments will be paid by the Customer.

Payment

3.17 Northern Conversions Ltd accepts payment by way of Cash or Bank Transfer

3.18 Cleared funds must be received by Northern Conversions Ltd on or before the dates laid out in the payment agreement.

Insurance:

3.19 Northern Conversions Ltd is a fully insured business to offer van conversion services. We are responsible for fire and damage caused whilst in our care. Thief can be covered under certain conditions to be agreed.

3.20 Customers however must maintain their own insurance policy for the duration of their vehicle being under the control of Northern Conversions Ltd. We recommend a “laid up” policy as a minimum.

3.21 Northern Conversions Ltd will not be liable for any loss of property or vehicle costs in the event of theft or damage.

3.22 Although we have insurance policies in place, customers are notified that vehicles are left with us at their own risk.

Contract Acceptance.

3.23 Conversion contracts must be agreed a minimum of 2 weeks in advance of project start date.

3.24 Conversion bookings can only be confirmed on receipt of the £1000 including VAT non-refundable deposit or by the customer delivering the vehicle to us.

3.25 Deposits are treated as a commitment to the contract.

3.26 Delivery of vehicle to us is also commitment to these T’s & C’s.

3.27 Cancellations during the project will receive no refund of the funds already paid including the £1000 initial deposit.

3.28 Removal of vehicle from our premises will mean the project is cancelled and any place in our queue for work has been lost.

3.29 Cancellation during or before the project will mean the vehicle must be immediately removed from our premises at the customers cost after the settlement of any monies owed. The vehicle will be removed from our workshop and stored outside.

3.30 All invoices must be paid immediately upon presentation. Failure to do so will risk the project being terminated by Northern Conversions Ltd.

Project Duration

3.31 Northern Conversions Ltd will provide the customer with a projection of the duration of the project.

3.32 Northern Conversions Ltd will not be held responsible for any overrun or extensions applied to this schedule as a result of other work, extra work or extended lead times for parts or any external factors.

3.33 Any extra work will be advised by Northern Conversions Ltd, and amendments made to the schedule will be given.

Warranties:

3.34 Northern Conversions Ltd offers 12 months, warranty on conversion work only. This excludes natural wood worktops which require regular maintenance after installation and any damage caused by freezing. All pipe work and water systems should be drained down when not in use in cold climates. All appliances are under manufacturer’s warranty.

3.35 Northern Conversions Ltd will not be liable for any mechanical issues to the vehicle.

3.36 The Warranty is not applicable to vehicles that have had a part refit, used for rental purpose, or modifications

3.37 The Warranty does not include damage caused by misuse or poor maintenance.

3.38 The Warranty also does not include second hand or used items.

3.39 Northern Conversions Ltd reserves the right to investigate the circumstances of the conversion defects, if any defects occur due to poor maintenance, care and/or storage of the vehicle or excessive use or abuse of the vehicle, and to also use their discretion in granting work under warranty.

3.40 Northern Conversions Ltd also reserves the right to refuse warranty work if work carried out by others which is seen to be sub-standard or the cause of the defects.

Sign Over

3.41 Once the vehicle is finished Northern Conversions Ltd will carry out a Pre- delivery Inspection (PDI) to make sure everything is up to standard. A video will be linked to your Globalworshop portal (12/24 onwards).

3.42 If any extras have been found or items have been added to the spec and previously agreed, then the vehicle will not be signed over to the owner until this bill has been paid with cleared funds.

3.43 Northern Conversions Ltd accepts no responsibility and cannot be held liable for any extra work resulting from the discovery of previous poor repairs or age/ rust related damage to the vehicle. All discoveries will be notified to the customer and priced accordingly. It is then up to the customer to decide the course of action with the vehicle.

3.44 The nature of full re-builds and repair work mean various aspects of the vehicle will need adjustment and attention after a short period of time. Northern Conversions Ltd will not be liable for issues arising from adjustments not being made. It is the customers responsibility to check the vehicle over once in their possession. Northern Conversions Ltd is happy to assist the customer with the adjustments and an appropriate charge will be made to cover the time spent in doing so.

Legal Action

3.45 In the event of a disagreement between Northern Conversions Ltd and the customer. Northern Conversions Ltd will do everything possible to settle the dispute amicably. In the event of the above not being possible, Northern Conversions Ltd will seek court proceedings to recover any monies owed. Legal proceedings will also be initialised to protect Northern Conversions Ltd from excessive costs brought by the customer.

Fuel

3.46 We ask that customers bringing vehicles to us leave their vehicles with plenty of fuel in the tank, unless otherwise requested, If the vehicle runs out of fuel whilst in our care, we reserve the right to add fuel up to 1/4 of a tank full and charge this at £2 per litre to the customer to cover our time in going to the nearest petrol station and dealing with the inconvenience.

3.47 Colour Matching - Because of differences in computer screens (colour calibration, etc), printed samples and actual physical item colours, a slight colour variation between the submitted design and the completed work is to be expected. Northern Conversions Ltd will then make the closest match within the limits of our current suppliers.

3.48 Claims for defects, damages or shortages must be made by the customer in writing no later than 10 days after delivery. If no such claim is made, the client acknowledges that Northern Conversions Ltd, performance has fully satisfied all terms, conditions, and specifications.

3.49 Copyrights –  Northern Conversions Ltd holds the copyright on any design, sketch, artwork, or other creative work we have furnished unless other arrangements are agreed to in writing. Northern Conversions Ltd reserves the right to be sole fabricator of any product we have designed, and to display our work or images of our work including vehicles prior and post conversion for portfolio purposes (both in print and online). If you do not proceed with the order Northern Conversions Ltd reserve the right to Copyright any design templates we have drawn up indefinitely.

3.50 All vehicles must arrive in our workshop as clean as possible for any scheduled conversion works. This allows us to achieve the finish we aim to achieve. Having a clean base vehicle is essential.

3.51 All customer belongings must be removed from the vehicle prior to your arrival. We will not be held responsible for the safe keeping of any personal items.