1. Who We Are
Northern Conversions Ltd
Company number 12946197
Based in Newbiggin-By-the-Sea, Northumberland, UK
If you have questions about this policy, email: info@northernconversions.com

2. The Information We Collect
We may collect and process the following information:
Information you provide directly:
Name
Email address
Phone number
Vehicle details
Project requirements
Messages and enquiry information
Billing and address details (for invoicing purposes)
Information collected automatically:
IP address
Browser type
Device information
Website usage data (via analytics)
Information from third parties:
Finance providers (if you apply for finance externally)
Review platforms (e.g., Google, Quirky Campers)
Social media interactions
We only collect data that is necessary for running our business and providing services.

3. How We Use Your Information
We use your personal data to:
Respond to enquiries
Provide quotes and proposals
Manage bookings and conversions
Communicate updates throughout your build
Send invoices and manage payments
Improve our website and customer experience
Send essential aftercare or warranty updates
Comply with legal and financial obligations
We do not sell or rent your data to any third party.

4. Legal Basis for Processing
We process your data under one or more of the following lawful bases:
Contract: To provide a quote or complete your conversion.
Consent: When you opt into marketing communications.
Legitimate Interest: To operate and improve our business.
Legal Obligation: For tax, invoicing, and warranty compliance.

5. How We Store Your Data
Your data is stored securely using reputable systems such as:
Email providers (e.g., Gmail)
Project management tools
Accounting software
We take reasonable technical and organisational steps to protect your data from loss, misuse, or unauthorised access.
We only keep your data for as long as necessary for legal, accounting, or operational purposes.

6. Sharing Your Information
We may share limited data with third parties when required, including:
Suppliers (e.g., for warranty queries or product support)
Payment processors
Insurance or compliance bodies
Website analytics providers
We never share more than necessary and do not share data for advertising purposes.

7. Cookies & Website Tracking
Our website may use cookies to improve functionality and analytics.
This may include:
Necessary cookies (core functionality)
Analytics cookies (anonymous usage tracking)
You can manage cookie settings through your browser at any time.

8. Your Rights Under UK GDPR
You have the right to:
Access the personal data we hold about you
Request corrections to inaccurate data
Request deletion of your data (in certain circumstances)
Object to processing
Request data portability
Withdraw consent (where processing is based on consent)
To exercise any rights, email us at info@northernconversionscom.

9. Children’s Privacy
We do not knowingly collect data from individuals under 16.

10. External Links
Our website may include links to external sites.
We are not responsible for their privacy practices or content.

11. Changes to This Policy
We may update this Privacy Policy occasionally. The latest version will always be available on this page.

12. Contact Us
For all privacy-related enquiries, contact:
Info@northernconversions.com
Northern Conversions Ltd,
24 Rothsay Terrace,
Newbiggin-by-the-Sea,
Northumberland,
NE64 6XW