FAQ
Honest answers to the things we get asked the most
Frequently asked questions
Welcome to our ultimate Campervan Conversion FAQ & guide. Planning a premium conversion involves many important decisions—from choosing the right base van to understanding our transparent process, lead times, pricing, and what happens after handover. We’ve pulled together honest answers to the questions we’re asked the most. If you can’t find what you’re looking for, just drop us a message; we’re here to help you navigate the process with full transparency
Planning your build
Start by getting in touch via our enquiry form or email with a rough idea of your base van, how you’ll use the van (weekends, full-time, family trips, pets, bikes etc.) and whether you’re thinking Signature Build or fully bespoke. From there we’ll usually jump on a call, put together an initial spec and estimate, and then refine the details with you. When you’re happy, you’ll pay a booking fee to secure a build slot and we’ll confirm everything in writing along with our terms & conditions.
Our Signature Builds (Felton, Budle, Bamburgh, Blagdon, Otterburn) are refined layouts with set structures, clear pricing, and quicker decisions. A Bespoke Conversion is fully tailored — layout, cabinetry, finishes and features designed around how you travel.
Yes — you can go either way. Most customers bring their own used van, but with our Signature Complete option we can supply a brand-new base vehicle and hand you the finished camper, ready to drive. We’re always happy to advise on choosing the right base vehicle, and can put you in touch with our suppliers or give feedback on any vans you’ve found.
More than most actually! We pride ourselves on being able to work on most vehicles, recently we’ve tried to rein it in a little with our signatures (Transporter / Custom / Sprinter / Crafter / TGE / Boxer / Ducato / Relay) but in reality we’ve worked on a huge selection including Defenders, ex ambulances, Iveco Dailies, Splitscreen VWs, VW LT35, Vivaros and much more!
Absolutely — visits are welcomed and by appointment only so the team can down tools and properly walk you through everything. When your build begins, you’ll receive a login to our online conversion portal where you’ll receive weekly updates of the progress
Pricing & Lead Times
Signature Build pricing can be seen here
Bespoke pricing varies based on layout, materials and chosen systems.
Your deposit is non-refundable and secures your place in our schedule. If you’re bringing your own van, that’s a £3,000 deposit. If you’d like us to source a brand-new base vehicle, we take a 50% deposit instead, which secures your slot and orders your van.
The remaining balance is then split into staged payments throughout the build.
A full bespoke conversion tends to take longer than a signature build. Typically a full bespoke takes 14-18 weeks, whilst a signature would be around 10-14 weeks – both depending on the complexity of the layout and finish selections.
Our current lead-time for full conversions is listed on our Process page and updated regularly.
We don’t currently offer in-house finance, but many customers use external finance providers or vehicle loans. If we are selling a fully converted campervan, we advertise these on sites which may offer finance options themselves. We can provide official quotes or invoices if required.
Conversion Process & Layout Choices
Yes — while the layout and structure remain fixed, you still choose finishes such as fabrics, colours, flooring, hardware, lighting style and more.
Yes — the Blagdon & Otterburn include a built-in shower, and we can install toilets (composting or cassette) across most layouts.
Yes, we can fit pop-tops. We work with a local roof manufacturer and have fitted them to a range of vans over the years. Whether one suits your build depends on the van and how you plan to use it, so it’s something we’re happy to talk through with you.
Yes — many of our customers live in their vans all year. Signature and bespoke builds can be tailored for heavy, year-round use
Electrical, Heating & Gas-Free Systems
We provide four tiers — Bronze, Silver, Gold and Platinum.
Our Gold package (most popular) supports gas-free systems, high-demand users, and off-grid living with high-quality Victron components.
We can offer other packages or individual part upgrades of course, we just kept the Bronze / Silver / Gold / Platinum to make it a simple pricing structure with specs that work for most vans.
Yes — most of our customers are actually choosing gas-free systems.
Benefits include:
Reduced weight
Increased safety
No LPG refill points needed
Hobs can still be gas if preferred
We use Bobil Air or Bobil Hydronic systems. We moved away from a well-known gas heating system due to a high level of faults, the system we use is robust and individual parts can be replaced if required. It also gives a level of contingency (i.e if there’s an issue with diesel, they can heat water from a 230v electrical source)
We predominantly use the Autoterm Air Heater (2kw in smaller vans, 4kw in larger), this is powered by diesel which comes from the vehicles main tank. Although we also offer the Bobil Hydronic Heater (newest option)
For electric vehicles, we still have options though
Yes — we offer fixed-price installation work which is shown on Our Services page. We also offer partial conversions and upgrades, prices are shown on the same page
Warranty, Aftercare & Support
We provide a 12-month warranty on our workmanship as standard.
All appliances are covered separately by manufacturer warranties.
We do however use an external warranty company which means if you have any issues whilst on your adventures, you can get in touch and arrange for a local workshop to carry out the repairs for you which saves you needing to come all the way back to us if you’re at the other end of the country! This warranty can be extended to 3 years
Ongoing support is included — from troubleshooting advice to optional annual checkups.
If anything crops up in the future, we’re only ever a message away.
In the first instance message us — we’ll help diagnose and advise remotely, and we’ll book you in for a repair if needed. We work closely with a select few converters (of similar conversions) in the UK, we can reach out to one of our friends in the trade if you’re closer to them than us and its not something repairable remotely.
If we aren’t available the external warranty company can be contacted for advice and to book a repair