Terms and Conditions

 Please read these terms and conditions carefully before you submit your order to us. These conditions outline who we are, how our products will be provided to you and what to do if either party wishes to alter or terminate the contract.  This also includes information if there are any issues and other important information. If you think that there is a mistake in these conditions, please contact us to discuss. 

1.  DEFINITION OF TERMS 

1.1 ‘Customer’ is the owner/keeper of the vehicle to be converted. 

1.2 ‘Website owner’ is Northern Conversions Ltd. 

1.3 ‘Conversion services’ relate to Northern Conversions Ltd carrying out a camper van conversion on a customer’s van. 

1.4 ‘Estimate for Work’ is the quote document provided by Northern Conversions Ltd when providing conversion services. It outlines our interpretation of the customer’s needs as well as providing an approximate duration and cost for the project. This document details the parts required to carry out each stage of the conversion project. This document is not exhaustive and is given merely as an indication of what the customer could expect to see in their project. 

1.5 ‘Conversion Agreement’ is the contract signed between Northern Conversions Ltd and the customer when providing conversion services. It seeks to acknowledge to all terms laid out hereafter and agree to the commencement of work. 

1.6 ‘Payment Agreement’ is a schedule of payments laid out by Northern Conversions Ltd over the duration of the conversion project which is agreed by the customer prior to work beginning. 

1.7 ‘Pre-delivery Inspection’ refers to the inspection & Habitation check carried out by Northern Conversions Ltd after the conversion service has been completed and prior to signing the vehicle back over to the customer. You will receive the inspection video through the GlobalWorkshop app (12/24 onwards). 

1.8 ‘In Writing’ is defined as any recorded written communication between the customer and Northern Conversions Ltd i.e. e-mails,’ letters, notes, memos etc... 

2.  CONDITIONS 

2.1 All contracts are made with Northern Conversions Ltd  

2.2 Deposits for full conversion services are £1000 including VAT unless otherwise specified/ agreed. Deposits are a commitment to buy and are therefore non-returnable. 

2.3 All pictures on our website are general and may not relate to a specific part or service. 

2.4 Any vehicle, once paid for, is removed entirely at the customer’s risk. 

2.5 We make every effort to ensure all services are of the best quality and where possible we aim to give customers photographic updates; however occasionally faulty items are supplied in error. In this case we will arrange the part exchange as long as it is under warranty. 

2.6 Please notify us before returning any goods. 

3.  CONVERSION SERVICES 

Pricing 

3.1 Prices are not fixed and not guaranteed due to the nature of vehicles past repairs which can be hidden and only reveal themselves once work commences and therefore making fixed price work impossible. 

3.2 Prices of new parts are based on catalogue prices available to us at the time of costing and as such are subject to change without notice. 

3.3 Northern Conversions Ltd will not be liable for any increase in the costs of parts and reserves the right not to consult the customer if an item has been agreed to be purchased under the original project scope, but the price has increased.  

3.4 If a specific part is not available and is needed for the continuation of the project a suitable alternative may be purchased sometimes at varying cost. 

3.5 Any significant changes to the pricing of a project will be notified to the customer and agreed by both Northern Conversions Ltd and the customer before any further work will continue. 

3.6 Estimates for work are intended to be used as a guide for costing/budgeting and cannot be held as 100% accurate. 

Payment agreements 

3.7 Payment agreements are binding once the build has been agreed. 

3.8 Each deposit is non-refundable and is a commitment to these T’s & C’s. 

3.9 Northern Conversions Ltd will not give credit to any customer and all work is paid for in advance 

3.10 If a project is cancelled by the customer during the term of the contract no refund on any monies already paid will be given. 

3.11 If a project is cancelled by Northern Conversions Ltd due to unforeseen circumstances or un-reconcilable differences between Northern Conversions Ltd and the customer, no refund will be given on any monies already paid. 

3.12 Any deviation from the agreement without written agreement from Northern Conversions Ltd will be treated as non-payment. 

3.13 A service charge of £150 for every day the payment is missed will be charged as work on the vehicle will cease but the vehicle will kept be in our workshop taking up space that could be used for other business. 

3.14 After 5 working days from the date the payment is due, if payment is not received the vehicle will then be removed from the workshop, stored outside, immobilised, wheel clamped and steering locked until the amount is paid, the above-mentioned service charge will still be applicable and accruing. Once outside, Northern Conversions Ltd accepts no responsibility or liability for any damage to the vehicle due to any weather conditions or third-party interference. 

3.15 Full payment must be cleared before any vehicle is released from Northern Conversions Ltd 

3.16 Northern Conversions Ltd reserves the right to recover any monies owed to them by way of enforcement action, the sale of conversion parts, legal action or sale of the customer’s vehicle. The customer accepts any cost associated by the recovering of late payments will be paid by the Customer.

Payment 

3.17 Northern Conversions Ltd accepts payment by way of Cash or Bank Transfer 

3.18 Cleared funds must be received by Northern Conversions Ltd on or before the dates laid out in the payment agreement. 

Insurance: 

3.19 Northern Conversions Ltd is a fully insured business to offer van conversion services. We are responsible for fire and damage caused whilst in our care. Thief can be covered under certain conditions to be agreed. 

3.20 Customers however must maintain their own insurance policy for the duration of their vehicle being under the control of Northern Conversions Ltd. We recommend a "laid up" policy as a minimum. 

3.21 Northern Conversions Ltd will not be liable for any loss of property or vehicle costs in the event of theft or damage. 

3.22 Although we have insurance policies in place, customers are notified that vehicles are left with us at their own risk. 

Contract Acceptance.  

3.23 Conversion contracts must be agreed a minimum of 2 weeks in advance of project start date. 

3.24 Conversion bookings can only be confirmed on receipt of the £1000 including VAT non-refundable deposit or by the customer delivering the vehicle to us. 

3.25 Deposits are treated as a commitment to the contract. 

3.26 Delivery of vehicle to us is also commitment to these T’s & C’s.  

3.27 Cancellations during the project will receive no refund of the funds already paid including the £1000 initial deposit. 

3.28 Removal of vehicle from our premises will mean the project is cancelled and any place in our queue for work has been lost. 

3.29 Cancellation during or before the project will mean the vehicle must be immediately removed from our premises at the customers cost after the settlement of any monies owed. The vehicle will be removed from our workshop and stored outside. 

3.30 All invoices must be paid immediately upon presentation. Failure to do so will risk the project being terminated by Northern Conversions Ltd. 

Project Duration 

3.31 Northern Conversions Ltd will provide the customer with a projection of the duration of the project. 

3.32 Northern Conversions Ltd will not be held responsible for any overrun or extensions applied to this schedule as a result of other work, extra work or extended lead times for parts or any external factors. 

3.33 Any extra work will be advised by Northern Conversions Ltd, and amendments made to the schedule will be given. 

Warranties: 

3.34 Northern Conversions Ltd offers 12 months, warranty on conversion work only. This excludes natural wood worktops which require regular maintenance after installation and any damage caused by freezing. All pipe work and water systems should be drained down when not in use in cold climates. All appliances are under manufacturer’s warranty. 

3.35 Northern Conversions Ltd will not be liable for any mechanical issues to the vehicle. 

3.36 The Warranty is not applicable to vehicles that have had a part refit, used for rental purpose, or modifications 

3.37 The Warranty does not include damage caused by misuse or poor maintenance. 

3.38 The Warranty also does not include second hand or used items.  

3.39 Northern Conversions Ltd reserves the right to investigate the circumstances of the conversion defects, if any defects occur due to poor maintenance, care and/or storage of the vehicle or excessive use or abuse of the vehicle, and to also use their discretion in granting work under warranty. 

3.40 Northern Conversions Ltd also reserves the right to refuse warranty work if work carried out by others which is seen to be sub-standard or the cause of the defects. 

Sign Over  

3.41 Once the vehicle is finished Northern Conversions Ltd will carry out a Pre- delivery Inspection (PDI) to make sure everything is up to standard. A video will be linked to your Globalworshop portal (12/24 onwards). 

3.42 If any extras have been found or items have been added to the spec and previously agreed, then the vehicle will not be signed over to the owner until this bill has been paid with cleared funds. 

3.43 Northern Conversions Ltd accepts no responsibility and cannot be held liable for any extra work resulting from the discovery of previous poor repairs or age/ rust related damage to the vehicle. All discoveries will be notified to the customer and priced accordingly. It is then up to the customer to decide the course of action with the vehicle.   

3.44 The nature of full re-builds and repair work mean various aspects of the vehicle will need adjustment and attention after a short period of time. Northern Conversions Ltd will not be liable for issues arising from adjustments not being made. It is the customers responsibility to check the vehicle over once in their possession. Northern Conversions Ltd is happy to assist the customer with the adjustments and an appropriate charge will be made to cover the time spent in doing so. 

Legal Action   

3.45 In the event of a disagreement between Northern Conversions Ltd and the customer. Northern Conversions Ltd will do everything possible to settle the dispute amicably. In the event of the above not being possible, Northern Conversions Ltd will seek court proceedings to recover any monies owed. Legal proceedings will also be initialised to protect Northern Conversions Ltd from excessive costs brought by the customer. 

3.46 We ask that customers bringing vehicles to us leave their vehicles with plenty of fuel in the tank, unless otherwise requested, If the vehicle runs out of fuel whilst in our care, we reserve the right to add chargeable fuel up to 1/4 of a tank.

3.47 Colour Matching - Because of differences in computer screens (colour calibration, etc), printed samples and actual physical item colours, a slight colour variation between the submitted design and the completed work is to be expected. Northern Conversions Ltd will then make the closest match within the limits of our current suppliers.     

3.48 Claims for defects, damages or shortages must be made by the customer in writing no later than 10 days after delivery. If no such claim is made, the client acknowledges that Northern Conversions Ltd, performance has fully satisfied all terms, conditions, and specifications.   

3.49 Copyrights –  Northern Conversions Ltd holds the copyright on any design, sketch, artwork, or other creative work we have furnished unless other arrangements are agreed to in writing. Northern Conversions Ltd reserves the right to be sole fabricator of any product we have designed, and to display our work or images of our work including vehicles prior and post conversion for portfolio purposes (both in print and online). If you do not proceed with the order Northern Conversions Ltd reserve the right to Copyright any design templates we have drawn up indefinitely. 

3.50 All vehicles must arrive in our workshop as clean as possible for any scheduled conversion works. This allows us to achieve the finish we aim to achieve. Having a clean base vehicle is essential. 

3.51 All customer belongings must be removed from the vehicle prior to your arrival. We will not be held responsible for the safe keeping of any personal items. 

 3.52 Northern Conversions Ltd recommend informing the DVLA of the changes to the van on completion. Van conversions are most likely to be classified as a ‘van with windows’. If the Customer would like to try and re-register the van as a motorhome with the DVLA then the Northern Conversions should be informed before the start of the conversion as additional items may be required e.g an awning/different windows. Northern Conversions Ltd take no responsibility in the re-registration process and cannot guarantee that any application of re-registration to the DVLA will be granted. 

Website & Online Store Terms and Conditions:

These terms and conditions (the "Terms and Conditions") govern the use of www.NorthernConversions.com (the "Site"). This Site owned and operated by Northern Conversions Ltd. 

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times

Intellectual Property

All content published and made available on our Site is the property of Northern Conversions Ltd and the Site's creators. This includes but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Sale of Goods And Services

These Terms and Conditions govern the sale of goods and services available on our Site.

We are under a legal duty to supply goods that match the description of the good(s) you order on our Site

These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Third Party Goods and Services

Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.

Payments

We accept the following payment methods on our Site:

Credit Card,

Debit,

Any other form taken by our payment provider (Stripe)

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery

When you purchase goods from our Site, the goods will be delivered through one of the following methods:

Standard delivery (see Shipping)

Delivery will take place as soon as reasonably possible, depending on the delivery method selected Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and bank holidays

You will be required to pay delivery charges in addition to the price for the goods you purchase.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Right to Cancel and Receive Reimbursement

If you are a customer living in the United Kingdom or the Eurpoean Union you have the right to cancel your contract to purchase goods and services from us within 14 days without giving notice. The cancellation period:

· Will end 14 days from the date of purchase when you purchased a service,

· Will end 14 days from when you receive or someone you nominate receives, the goods when you purchased good(s) in one order that are all delivered together.

· Will end 14 days from when you receive, or someone you nominate receives, the last good when you purchased goods in one order that are delivered separately, or

· Will end 14 days from when you receive, or someone you nominate receives, the first good when you purchased goods that will be regularly delivered during a defined period of time. 

To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at info@northernconversions.com 

The right to cancel does not apply to:

· Goods or services, other than the supply of water, gas, electricity, or district heating, where the price depends upon fluctuations in the financial market that we cannot control and that may occur during the cancellation period.

· Custom or personalised goods;

· Goods that will deteriorate or expire rapidly.

· Services that the customer has requested for the purpose of carrying out urgent repairs or maintenance

· Accommodation, transport of goods, vehicle rental services, entering, or services related to leisure activities, if the contract includes a specific date or period of performance.

Effects of Cancellation

If you cancel your contract with us and goods have already been sent to you, then you must return the goods to us as soon as possible after informing us of your decision to cancel. You will be responsible for the cost of returning the goods We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit.

If you cancel your contact with us, we will reimburse to you all payments we received from you under the contract, including the costs of delivery, except for any supplementary delivery charges resulting from your choice of a delivery type other than the least expensive type of standard delivery that we offer. Please note that we are permitted by law to reduce your reimbursement to reflect any reduction in the value of the goods that was caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

We will provide the reimbursement without indue delay and no later than the earlier of 14 days after we receive back from you any goods supplied or 14 days after you provide proof that you have returned the goods. If no goods were supplied then we will provide the reimbursement no later than 14 days after the day we were informed of your decision to cancel

We will make the reimbursement using the same form of payment as you used for the initial purchase. You will not incur any fees because of the reimbursement

This right to cancel and to reimbursement is not affected by any return or refund policy we may have.